Privacy policy
Last Updated: 13 September 2026
1. Introduction London Steel Craft ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (londonsteelcraft.co.uk) or contact us directly, and tells you about your privacy rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
2. Company Details and Data Controller London Steel Craft is the controller responsible for your personal data.
Company Name: London Steel Craft
Company Registration Number: 15099296
Registered Address: Gullmore, Sandy Ln, Watford WD25 8HE, United Kingdom
Email: info@londonsteelcraft.co.uk
Telephone: 07954 584 843
3. The Information We Collect We only collect personal information that you voluntarily provide to us when submitting an enquiry via our website or contacting us by phone or email. This includes:
Full name
Email address
Phone number
Project details, design references (such as product ID codes), notes, or site information you provide
4. How We Use Your Information and Legal Basis We collect and process your personal data strictly for legitimate business purposes:
To respond to enquiries: Answering questions, assessing project feasibility, and providing consultations (Legal basis: Legitimate interests).
To prepare quotations and estimates: Generating pricing and project scopes based on your specifications (Legal basis: Taking steps prior to entering into a contract).
To fulfil orders: Managing fabrication, delivery, and installation if you commission work with us (Legal basis: Performance of a contract).
We do not sell, rent, or use your personal contact details for unsolicited marketing lists or newsletters.
5. Third-Party Service Providers To run our business and process your enquiries efficiently, we work with selected third-party service providers:
Formspark: We use Formspark to securely route and deliver enquiries submitted through our website contact form to our team inbox.
Framer: Our website is hosted on the Framer platform.
Email and Communications Hosting: Secure business email providers used to handle day-to-day communications.
All third-party service providers process data in compliance with data protection laws and under appropriate confidentiality and security standards.
6. Cookies and Tracking Our website uses essential technical cookies necessary for page delivery, security, and site stability. We do not use third-party advertising cookies, behavioural profiling tools, or marketing pixels. Any basic performance metrics collected by our host (Framer) are anonymised and cookieless, meaning they do not track or identify individual visitors.
7. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:
General enquiries and non-proceeding quotes: Retained for up to 12 months from the date of last contact, after which the records are securely deleted.
Commissioned projects and completed orders: Retained for a minimum of 6 years following project completion to satisfy UK statutory accounting, tax (HMRC), and warranty obligations.
8. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Access to your personal data is restricted strictly to team members who require it to prepare quotes, communicate with you, or manage fabrication.
9. Your Legal Rights Under UK data protection legislation, you have rights regarding your personal information, including:
Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of any incomplete or inaccurate data.
Right to erasure: Request that we delete your personal data where there is no good reason for us continuing to process it.
Right to object or restrict processing: Object to our processing of your personal data where we rely on a legitimate interest.
If you wish to exercise any of these rights, please contact us at info@londonsteelcraft.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk, although we appreciate the opportunity to address any concerns directly before you approach the ICO.
10. Changes to This Privacy Policy We review this policy regularly to ensure continued compliance. Any future revisions will be published directly on this page.